What it does
For each of the eighteen recurring fulfilment situations, the standard action, the data to read and how far an agent may act before a human decides.
Who uses it
What you need
You bring:
- the trigger that fired
- the task board and the Slack thread it concerns
How it works4
The steps, in order. The method itself is served whole through the connector, current on every use.
- 1
Find the SOP for the trigger
- 2
Read the data it names
- 3
Act up to its autonomy rung
- 4
Hand the rest to the named approver
What it doesn't do
- Client, people, money or scope actions without approval
- Regenerating the analysis it was distilled from
When your AI reaches for it
Standing reference for the 18 recurring fulfilment SOPs (R1–R18) — trigger, action, data read, and autonomy rung for each — governing how far an ops agent may act before a human must approve. Use when a fulfilment trigger fires: a launch request, a task-tracker mismatch, a handoff, a capacity warning, or a tooling failure.
